Frequently Asked Questions

Here you can find answers to frequently asked questions about orders, shipping, refunds, and products

Orders and logistics

How long after placing an order can it be shipped?+

Orders are usually processed within one to three working days.

How can I track my logistics package?+

You can track the package using the tracking number provided after shipment.

Does it support global shipping? How is the shipping fee calculated?+

Shipping availability and fees are calculated according to the destination.

Returns and refunds

Does no-reason return or exchange support is supported? How long is the validity period?+

Please refer to the return policy shown with your order.

How long does it take for a refund to arrive?+

Approved refunds are returned through the original payment route.

Payments and incentives

What payment methods does the website support?+

Available payment methods are shown during checkout.

Products and usage

Warranty period+

Warranty terms depend on the product and order information.

Others

hhh+

Please contact customer service for more information.

If you can't find the relevant issue, try changing the keywords or contact customer service.

Didn't find the answer you were looking for?

Our customer service team is always available to assist you and usually responds within 24 hours.